Products purchased online, if in good condition, can be returned or exchanged within 14 (fourteen) days from the date of delivery to the customer.

If the product was made to order (e.g., with initials), the customer does not have the right to return this item, as it is considered personalized.

• The following conditions must be met when returning or exchanging products:

• The returned/exchanged item must be in its original, undamaged packaging.

• The item must not be damaged by the customer.

The item must be unused and retain its original appearance; the returned/exchanged product must be in the same condition and complete as it was received by the customer.

If the above conditions are met, please send a return/exchange request via email to support@vittorioferrera.com and you will be provided with a return shipment address. The request must include the following information:

• Full name,

• Order number,

• Product name,

• Reason for return or exchange.

Once we receive the product and verify that it meets the requirements listed above, we will process your refund to the original payment method within 5 business days. In the case of an exchange, if the product is available, it will be shipped once the returned product is received. If the product is out of stock, the exchange process may take longer, and we will inform you of this in a separate email.

Attention: Shipping costs for returns are non-refundable, and the customer is responsible for the return shipping fees.